Communities that don't speak English or French

English and French are the most spoken languages in Canada. But almost 5 million Canadians mainly speak a different language at home. Out of these, about 580,000 Canadians do not speak either English or French. In Canada, people speak more than 324 languages.

For people with cancer who can't speak English or French or both, communication can be challenging throughout their cancer experience. Some healthcare providers primarily speak English or French, depending on where they work in Canada. This language barrier can make it harder to understand medical information, leading to worse healthcare outcomes. In the context of cancer, not being able to speak English or French can be a significant obstacle to getting cancer screening and treatment.

People in this community have various unmet needs, including access to quality online cancer information, programs tailored to their culture, resources in different languages and trustworthy sources of information.

No one should face a cancer diagnosis alone or lack access to the information and care they need. But for people that don’t speak English or French and their loved ones, there can be unique challenges and barriers that make a cancer experience more difficult than it needs to be. The Canadian Cancer Society (CCS) acknowledges its responsibility to provide cancer information, support and practical services to communities that don’t speak English or French, as well as advocate for healthy public policy and fund research focused on advancing health equity.

Who are communities that don't speak English or French in Canada?

For CCS, communities that don’t speak English or French refers to people living in Canada who are not able to communicate in either official language that might be used to deliver their care. These people are from numerous ethnicities and cultural backgrounds.

CCS has released Advancing Health Equity Through Cancer Information and Support Services: Report on communities that are underserved. The report describes the gaps, barriers and challenges faced by 10 identified underserved communities, including communities that don’t speak English or French. It offers insight on how to better engage with and improve supports for these communities who, like all people in Canada, deserve access to cancer care.

Our programs and services

All CCS staff are offered diversity, inclusion, belonging and equity training. This training helps us ensure that our physical spaces like lodges, camps and vehicles, as well as our services over the phone, chat and email, are safe, welcoming and inclusive.

Our cancer information, support and practical programs are for everyone in Canada, but here are ways that they support people that don’t speak English or French in particular.
an icon of a computer

Cancer information 

Find information on more than 100 cancer types, covering the entire cancer experience. Explore our wide range of resources in formats like publications, videos and webinars. While we have limited information in languages other than English and French, we are looking at ways to make more available. 
an icon of a map

Community Services Locator

Our Community Services Locator helps people with cancer and their loved ones find services and programs like support groups, wigs and prosthesis, financial help, places to stay and more. Use the language filter to find resources and support services in 35 languages.  
an icon of a person in a headset

Cancer Information Helpline

The Cancer Information Helpline provides information, support and resources to people with cancer and their families and friends. An interpreter service is available by request in over 200 languages. 
An icon of a car

 Wheels of Hope

If you need to travel across town or across the province to receive cancer treatment, the Wheels of Hope team can help. When you register for the program, an interpreter service is available by request in over 200 languages to ease the challenges created by language barriers. 
an icon of a house

Accommodations

The lodge environment provides a welcoming and safe space for people who don’t speak English or French. Lodge teams have access to interpretation services, and some lodge staff speak more than one language.  
an icon of two people having a conversation

Online cancer support community

CancerConnection.ca is a safe online community that provides connection, information and peer support to people with cancer and their families and friends. CancerConnection.ca and ParlonsCancer.ca provide full language experiences in English and French. At this time we are not able to provide online community content in other languages, but people who don’t speak English or French can use the translation function of their web browser to read the community content. Over time we will be exploring ways to make our community more accessible to communities that don’t speak English or French. 
Support for Refugees and Newcomers

Support for newcomers to Canada

We offer information resources, a helpline, a supportive online community and much more. Anyone living in Canada can access our services.
Support for Refugees and Newcomers
To learn more about other communities that are underserved, explore our health equity work.