[The video opens with Dr Ambreen Sayani sitting in a chair and speaking to the camera. She is wearing a yellow daffodil pin to show support for the Canadian Cancer Society. Her name and title are shown on screen in a yellow box.]
Dr Ambreen Sayani: My name is Ambreen Sayani, and I'm a scientist at Women's College Hospital, and an assistant professor at the University of Toronto.
[Dr Sayani and Dr Paul Wankah, an assistant professor at McGill University, walk up a staircase at Women’s College Hospital together. The words “Research Approach and Focus” are shown on screen in a white box.]
Dr Sayani: I lead a lab called the Improving Cancer Care Equity Lab. And the focus of our work is to improve the way in which people access care so that they have the right treatment, at the right time, in a way that meets their needs and priorities.
[Dr Sayani is sitting in a chair and speaking to the camera again.]
Dr Sayani: Our real aim was to listen and learn, and understand what works well in virtual cancer care, what isn't working so well, and what needs to change. We essentially wanted to immerse ourselves in the everyday experience of receiving and delivering virtual cancer care.
[As Dr Sayani speaks, the words “Framework for Inclusive Care” appear on screen in a white box.]
Dr Sayani: For this research, essentially we focused our work off two frameworks. One was a person-centred care framework. Essentially what that's about is we need to create care or understand what our patients’ priorities are when they're accessing care. How can we make it more inclusive and responsive to their needs? But create a relationship of respect, so that patients feel valued, but also the providers when providing that care.
[Dr Sayani and Dr Wankah walk together down a hallway, chatting and smiling as they walk. Then the camera returns to Dr Sayani sitting and speaking once again.]
Dr Sayani: And the second framework was something called the synergies of oppression. And the way that is constructed is the idea that who you are, where you live, the resources that you have access to, ultimately determine your experiences of care, but not in an additive way. It's actually synergistic. So they can determine to much detriment, the ways in which people are receiving care.
[As Dr Sayani speaks, the words “Resources Shaped by Patient Voices” appear on screen in a white box.]
Dr Sayani: So if we can speak to people who are experiencing the most exclusion or experiencing the most inequities, and then create person-centred cancer care from that lens, we're essentially creating inclusive care for all.
[The previous scene continues, with Dr Sayani sitting and speaking. The camera occasionally zooms in closer on her face and back out again.]
Dr Sayani: For myself, I think these virtual care resources embody for us as healthcare providers, what it means to listen and learn from the patient. Listening and learning from patients about what their priorities are, what would person-centred care look like from their perspective? And then having tools and resources available to upskill or to learn from so that I can provide better care or so that other providers can do better care.
[A sign with the words “WCRI Scientists” is shown on a door. Dr Sayani opens her laptop as the words “Access and Impact of Resources” appear on screen in a white box. Dr Sayani and Dr Wankah smile as they look at information on the laptop screen together.]
Dr Sayani: I hear very often from patients who I work with that the best ways in which they like to receive information is through short videos or through checklists. And this resource hub does just that.
[Dr Sayani scrolls through the virtual care resource hub on the Canadian Cancer Society’s website.]
Dr Sayani: It addresses key issues that were identified by patients, and provides resources and tools in the formats that patients have identified as their priority to receive that information. I think for healthcare providers, these resources are super helpful because healthcare providers do want to provide a good care experience.
[Animation from the virtual care resource hub on cancer.ca is shown on screen. This particular page directs healthcare providers to resources that can help them prepare for virtual care appointments and best support people living with cancer and their caregivers. The page shows characters from the virtual cancer care videos waving to one another, as well as a link to videos and tips.]
Dr Sayani: These videos and formats are easily accessible, and respond to care gaps that they felt they needed to fill in in order to have a good virtual care experience for the patient.
[The video closes with a final shot of Dr Sayani standing and smiling softly at the camera.]
Dr Sayani: If you're starting your virtual cancer care journey, it's a good idea to understand what tools and resources are available to you, so that you can have a good care experience.
[The Canadian Cancer Society’s name and logo appear on screen along with the words “It takes a society,” the phone number 1-888-939-3333 and the URL cancer.ca/virtualcare. Merck’s name and logo also appear near the bottom of the screen. Small text below the Merck name and logo reads, “Made possible through the support of Merck Canada Inc. The opinions expressed are those of its authors and do not necessarily reflect the views and opinions of Merck Canada Inc.”]
